Customer Success Management represents guiding customers through their journey to success after buying your company’s product or service. More straightforwardly, it means helping the customer achieve their goals and desired outcomes related to the purchased product or service.
What would Delia do?
Pick my brain and find out where the rabbits are
You don’t need a magic trick to find out how I work my magic in and for Customer Success. You just have to ask questions.
Book an appointment with me, and let’s run a discovery marathon in a 45-minute meeting.
Need some inspo? Here it is:
1. I have THIS situation at the moment. How do I manage it?
2. How do I perform a Success Plan? And when’s the best moment?
3. How do I ask my customers difficult questions?
4. What’s the best way to upsell in CS?
2. How do I perform a Success Plan? And when’s the best moment?
3. How do I ask my customers difficult questions?
4. What’s the best way to upsell in CS?
Invest in yourself. Start your journey today!
Coaching, Online Courses & Consultancy
Choose what suits your needs
Coaching Sessions & Online Courses
Become a Customer Success Manager
Help me help you reach your success goals
Consultancy
Build your Customer Success Department
Let’s work together on reaching your and your company’s targets
Books are the new #Black
Have a sneak peek into what we can build together
Be the first one to address your (company’s) Customer Success needs
PART 1
Do you speak CS?
How to become a Customer Success Manager
A guide for your next career move
by Delia Visan
$22.00Add to cart
PART 2
Do you speak CS?
Why & How to build a Customer Success in your startup
A guide for CEOs & Customer Relationship Innovators
by Delia Visan
$22.00Add to cart