16 video lessons, with explanations, real-life examples and templates, best practices and cheat sheets, all built especially to guide you towards learning more easily and practically.
Lesson 1
Introduction to Customer Success
Lesson 2
Customer Success Manager (CSM) Role and Responsibilities
Extra
Interview tips & tricks
Lesson 3
Customer Success Team Building
Lesson 4
Customer Success Tools and Technology
Lesson 5
Implementing Customer Success in an Organization
Extra
CS Implementation tips & tricks
Lesson 6
Customer Success and other departments
Lesson 7
Developing Customer Success Strategies
Lesson 8
Understanding the Customer
Lesson 9
Building Strong Customer Relationships
Lesson 10
Onboarding and Adoption
Lesson 11
Customer Engagement and Communication
Extra
Recommendations and Conclusions
Lesson 12
Proactive Customer Support
Lesson 13
Customer Sentiment and Success Metrics
Lesson 14
Churn Prevention and Customer Retention
Lesson 15
Upselling and Cross-Selling Techniques
Lesson 16
Scaling Customer Success
Self-Learning
Online Training
