Skip to main content

Do you want to deepen your knowledge on Customer Success at your own pace? Choose the “Do you speak Customer Success?” course.

16 video lessons, with explanations, real-life examples and templates, best practices and cheat sheets, all built especially to guide you towards learning more easily and practically.

Lesson 1

Introduction to Customer Success

Lesson 2

Customer Success Manager (CSM) Role and Responsibilities

Extra

Interview tips & tricks

Lesson 3

Customer Success Team Building

Lesson 4

Customer Success Tools and Technology

Lesson 5

Implementing Customer Success in an Organization

Extra

CS Implementation tips & tricks

Lesson 6

Customer Success and other departments

Lesson 7

Developing Customer Success Strategies

Lesson 8

Understanding the Customer

Lesson 9

Building Strong Customer Relationships

Lesson 10

Onboarding and Adoption

Lesson 11

Customer Engagement and Communication

Extra

Recommendations and Conclusions

Lesson 12

Proactive Customer Support

Lesson 13

Customer Sentiment and Success Metrics

Lesson 14

Churn Prevention and Customer Retention

Lesson 15

Upselling and Cross-Selling Techniques

Lesson 16

Scaling Customer Success

Self-Learning

Online Training

Do you want to deepen your knowledge on Customer Success at your own pace? You can choose the “Do you speak Customer Success?

Course. 16 video lessons, with explanations, real-life examples and templates, best practices and cheat sheets, all built especially to guide you towards learning more easily and practically.

Lesson 1

Introduction to Customer Success

Lesson 2

Customer Success Manager (CSM) Role and Responsibilities

Extra

Interview tips & tricks

Lesson 3

Customer Success Team Building

Lesson 4

Customer Success Tools and Technology

Lesson 5

Implementing Customer Success in an Organization

Extra

CS Implementation tips & tricks

Lesson 6

Customer Success and other departments

Lesson 7

Developing Customer Success Strategies

Lesson 8

Understanding the Customer

Lesson 9

Building Strong Customer Relationships

Lesson 10

Onboarding and Adoption

Lesson 11

Customer Engagement and Communication

Extra

Recommendations and Conclusions

Lesson 12

Proactive Customer Support

Lesson 13

Customer Sentiment and Success Metrics

Lesson 14

Churn Prevention and Customer Retention

Lesson 15

Upselling and Cross-Selling Techniques

Lesson 16

Scaling Customer Success

Start learning today!

Coming soon!

Get in touch