I do, and it’s one of my favorite languages. It’s the language of care, respect, support, attention, empathy, and kindness.
The details behind the Customer Success concept are as important as the best practices shared with examples and real-life scenarios. I use them all as support and learnings in my coaching sessions and my trainings or courses.
If you like to communicate, help people get successful, build processes and workflows, train and mentor other people, and strategize your next moves while placing kindness as your starting point value, you are in the right place.
What would Delia do?
Pick my brain and find out where the rabbits are
You don’t need a magic trick to find out how I work my magic in and for Customer Success. You just have to ask questions.
Book an appointment with me, and let’s run a discovery marathon in a 45-minute meeting.
Need some inspo? Here it is:
1. I have THIS situation at the moment. How do I manage it?
2. How do I perform a Success Plan? And when’s the best moment?
3. How do I ask my customers difficult questions?
4. What’s the best way to upsell in CS?
2. How do I perform a Success Plan? And when’s the best moment?
3. How do I ask my customers difficult questions?
4. What’s the best way to upsell in CS?
If you want to
become a Customer Success Manager
choose from the options below
Coaching Sessions
One to One
Interview tips & tricks
Panel Interview presentation
Role-plays
Coaching Sessions
One to Many
Effective Stakeholder Communication
Problem Solving
Innovative Customer Experience
If you want to
build your Customer Success Department
choose from the options below
Consultancy
CS Playbook
Organizational needs analysis
Customer portfolio segmentation
Internal and external processes sketch
Consultancy
Hiring the right people
Interview focus and strategy
CSMs needed skills
CSMs responsibilities
Consultancy
Implement CS
in your startup
Identify the “WHY”
Act on the “HOW”
Build the CS Strategy